Refund & Returns Policy
Refunds, Returns & Replacements
We pride ourselves on providing the best possible service and as such we want our customers to have the best overall shopping experience with us. Any products that are faulty we can exchange if you would like for a new one or offer you a full refund if preferred. We ask that items are returned within 7 working days via a recorded delivery method to ensure it gets here safely. In all circumstance, contact us prior to sending a return. All items that are being returned must be in their original unopened sealed packaging. Note that if you’ve opened it and simply don’t like it, we cannot accept that as a return as it is therefore not in a saleable condition.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused. You’ll also need the receipt or proof of purchase.
For any returns we require that you contact us prior to sending so that we can advise on the correct procedure.
Upon returning an item, we advise to send via a recorded delivery service, as this will ensure that if it is lost in transit, a claim can be made. Please note that it is your responsibility to ensure that the item gets to us and we cannot be held responsible for lost items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All products sold via clearance section of the website, products which have exceeded the product expiry date are non refundable and bought at the customers own discretion.